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Players spend considerable time with RAID and we must reciprocate by addressing their concerns as quickly and as thoroughly as possible. We consider having a robust customer support and update pipeline as table stakes because triple AAA quality games must have a comparable level of support.

The community is a vehicle for new ideasAviram SteinhartĤ) How important do you consider customer support and updates to be? What's been your approach to this? Our live ops team is closely connected to the analytics and features team because they all work together to make sure we are putting forth the right events for our players. We don’t look at live ops like a dedicated team.

The game itself can only change so much but the way we continue to build the community, and the way players become attached to our characters like Deathknight, has been an amazing experience for us as a developer.ģ) How big is the team currently handling live ops? The way I view RAID is that it is more than just a well-developed game, it's a masterclass in consistently adding new players through a steady rollout of live ops, feature updates, and new collectible Champions while also being careful to nurture, engage and reward the loyal players that we already have.

Albeit no one could have anticipated it would achieve these heights. We knew that RAID: Shadow Legends was going to be special based on the player response in our soft-launch markets. How do you reflect on its performance as a series, from launch to the title that it is now? I’m Aviram Steinhart, CEO of Plarium, overseeing all global operations and game development across our seven studios and offices in Europe and the United States.Ģ) RAID: Shadow Legends is now more than four-year-old. We spoke to Plarium CEO Aviram Steinhart about the game, its success and where the company is heading.ġ) First of all, can you introduce yourself and your role at Plarium? RAID: Shadow Legends recently exceeded a billion dollars in lifetime revenue, making it one of the most profitable mobile games of all time.

What's up with the raid shadow legends ads